You will receive an email from us when your order is shipped that includes a tracking number.  Click directly on the tracking number included in the email to see where your package is along with an estimated delivery date!

Please allow up to 24 hours for the carrier to update your tracking on their website after receiving this email. If you have lost your tracking information, please Submit a Request and we will be happy to provide it. Be sure to include your order number in your request.

Tracking says my package was delivered, but I haven’t received my order…now what?

If your package tracking information is showing delivered but you still can’t locate it, here are a few things we can suggest:

·  Check around your property – sometimes delivery workers will try to place your package in a place that is not visible to passers-by

·  Ask friends, family, or neighbors if they received your package by mistake

·  Verify the address on your order and confirm that there were no typos or mistakes

·  If your package went to an outdated address by mistake, check to see if you are you able to retrieve the package from your old address 

If you have tried all the above and you still cannot find your order, please reach out to the Member Experience team at Candle Club Support for assistance. Submit a Request