We can only process a return if it meets one or more of these qualifications:
- The product is still unused, unopened and in its original packaging
- The order arrived damaged or defective.
- The product does not match the fulfillment information (e.g., the product is the wrong size, color, type, etc.).
We will not accept returns or provide any refunds for dissatisfaction, per our terms and conditions. Additionally, please note we will not cover the shipping cost of any return.
If your order fits any of the categories stated above, please provide photos of your order and we will get back to you with our return address.
All returned items are subject to inspection prior to processing. Returns are not accepted unless the customer first obtains a return merchandise authorization from us. Please Submit a Request with the following details for further return instructions:
- The returned order's confirmation number (starts with #TCC for The Candle Club orders)
- Item description for product/order being returned
- An attached photo of the product issue, if relevant
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
The cost of shipping that was originally paid to ship your items will not be refunded. You are responsible for all freight charges, duties, and tariffs in returning a product to the designated return location.
If you are approved for a refund, then your refund will be processed, and a credit will be applied to your credit card or original method of payment within 3 business days. It may take some time before your refund is officially posted. Unfortunately, we cannot control the amount of time it takes for your bank or credit card company to show that the refund is posted. There is often some processing time before a refund is posted. If you have not received an expected refund, we recommend the following:
- First, check your bank account.
- Next, contact your credit card company.
- Next, contact your bank.
- If you have done all of this and still have not received your refund yet, please Submit a Request.
There are certain situations where refunds are not granted:
- Any item not in its original condition is damaged for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Proof of purchase cannot be verified.